Lowe’s drone delivery is now live as a pilot program, making Lowe’s the first home improvement retailer to send customer orders by air. The company, headquartered in Mooresville, N.C., announced the launch on September 24, 2026, calling it the newest fulfillment method in its lineup. Select home improvement items can now reach both DIY and Pro customers in as fast as 20 minutes.
The pilot runs out of the Lowe’s store in Matthews, N.C., inside the company’s home market of Charlotte. Matthews is the only location taking part in the pilot so far. Customers place their orders through the DoorDash app, and Wing drones carry the packages to eligible addresses. The rollout builds on drone delivery operations that Wing and DoorDash already run in the Charlotte area, and it adds Lowe’s to a growing roster of brands whose products can now arrive by drone.
Why Lowe’s Drone Delivery Targets Forgotten Project Supplies
Lowe’s built the service around a frustration familiar to anyone who has tackled a home project. Jobs rarely go exactly as planned, and discovering that a key item is missing can bring progress to a stop while someone makes another run to the store. The retailer said it is speeding up its same-day delivery capabilities through its work with Wing and DoorDash as part of its mission to solve problems and fulfill dreams for the home. Drones now join the company’s other quick fulfillment choices, which include buying online and picking up in store as well as curbside pickup.
The first phase covers a curated set of eligible products. Shoppers can choose from hand tools and paint products, along with household basics such as soap, tape, all-purpose cleaner and batteries. Lowe’s described these as items people tend to forget but still need to finish the job, whether they are halfway through painting a room, handling a weekend repair or working on a jobsite. Seemantini Godbole, the company’s chief information and AI officer, said any technology Lowe’s adopts is meant to remove friction so customers can wrap up their projects quickly.
“By piloting drone delivery, we’re addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it.” Seemantini Godbole, Chief Information and AI Officer at Lowe’s
How Customers Order From Lowe’s by Drone Through DoorDash
Placing an order follows the same basic steps as a regular DoorDash purchase. Customers open the DoorDash app, and if their delivery address falls within the eligible zone near the Matthews store, drone delivery appears automatically as an option. Shoppers whose addresses fall outside that zone will not see the drone choice at checkout. From there, they select the dedicated “Lowe’s by Drone” storefront, fill their cart with eligible items and check out as usual.
Weight is the key factor in what can be sent. Wing drones currently carry orders of approximately 2.5 pounds on each flight, a drone payload that fits the pilot’s focus on fast, last-minute supplies delivered to a customer’s home within minutes. The drone option adds to the retailer’s existing fulfillment choices rather than replacing them while Lowe’s drone delivery remains in its pilot stage.
The Lowe’s drone delivery pilot is one part of a larger company effort to use technology to reshape how customers shop and how store associates sell and do their work. Recent examples include Mylow, the retailer’s AI assistant for shoppers, and Mylow Companion, an AI-powered assistant built for store associates. Lowe’s said the two tools have together answered more than 25 million questions since they launched in 2025. Drone delivery now joins those assistants as another example of the company applying new technology to everyday shopping tasks.
Lowe’s is a FORTUNE 100 home improvement company that reported total fiscal 2025 sales of more than $86 billion. It employs roughly 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. With its headquarters in Mooresville, the retailer is starting this drone test close to home, serving what Godbole described as its hometown customers in the Charlotte market.
